Privacy Policy

This Privacy Policy explains how Dock Paws ("we", "us", "our") collects, uses, and protects your information when you visit or make a purchase from dockpaws.co.

Information We Collect

  • Contact information: name, email address, shipping address, and phone number, provided when you place an order or contact us.
  • Order information: items purchased, payment details (processed securely by our payment provider, not stored by us), and order history.
  • Device and usage information: browser type, IP address, and browsing behavior on our site, collected automatically via cookies and similar technologies.

How We Use Your Information

  • To process and fulfill your pre-order, including production and shipping updates.
  • To communicate with you about your order, including tracking information and customer support.
  • To improve our website, products, and customer experience.
  • To send marketing communications, only if you've opted in, with the option to unsubscribe at any time.

Third Parties We Work With

We share information only as needed to operate our store, including:

  • Shopify: our e-commerce platform, which hosts our store and processes order data.
  • Payment processors: (such as Shopify Payments, PayPal, or similar) to securely process transactions. We do not store your full payment card details.
  • Shipping carriers: to deliver your order and provide tracking information.

We do not sell your personal information to third parties.

Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not function properly as a result.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

Contact Us

Questions about this Privacy Policy or your data can be directed to info.dockpaws@gmail.com.